ARC Monitoring Services
Whether you require monitoring for a straightforward, residential wireless setup or a sophisticated, multi-zone wired system spanning several sites, Matter Integration Ltd possesses the technical depth and industry expertise to deliver. We recognise that security is never a "one-size-fits-all" product; it is a critical service that must adapt to the specific nuances of your environment.
What's right for us?
What is ARC Monitoring?
ARC Monitoring involves your alarm system sending signals to a dedicated Alarm Receiving Centre (ARC) when triggered. Trained operators at the ARC then assess the situation and follow pre-agreed protocols, which may include contacting keyholders, the police, or other emergency services, based on the type and verification of the alarm.
What types of systems can be ARC Monitored?
Virtually all modern security systems can be connected to an ARC. This includes intruder alarms (wired and wireless), fire alarms, CCTV systems, and personal attack alarms.
What are the benefits of ARC Monitoring?
Rapid Response: Professional operators are available 24/7 to respond to alarms, often much faster than an individual can react.
Police/Emergency Services Liaison: ARCs can directly contact police, fire brigades, or medical services, providing crucial information.
Peace of Mind: Knowing that your property is continuously monitored by professionals offers significant reassurance.
Insurance Compliance: Many insurance policies require ARC monitoring for certain types of properties or valuables.
What is the difference between a Bells-Only Alarm and a Monitored Alarm?
Bells-Only: When triggered, the external siren activates, alerting neighbours. There is no automatic notification to you or a monitoring station.
Monitored Alarm: When triggered, a signal is sent to an Alarm Receiving Centre (ARC). The ARC will then follow pre-agreed instructions, typically contacting keyholders and/or the police, depending on the alarm type and verification.
How does the ARC verify an alarm?
Sequential Confirmation: Multiple sensors triggering in a sequence.
Audio Verification: Operators listening to sounds from the premises.
Visual Verification: Operators accessing CCTV footage (with client permission) to visually confirm an intrusion. Verified alarms often receive a higher priority response from emergency services.
Can I control my monitored system remotely?
Yes, most modern ARC-monitored systems offer smartphone app integration. This allows you to arm/disarm your system, receive notifications, view event logs, and sometimes even live CCTV feeds, all from your mobile device.
How often should my monitored system be serviced?
To ensure optimal performance and compliance with ARC and insurance requirements, it is typically recommended that your monitored alarm system is serviced at least twice a year by a qualified professional. Regular servicing maintains reliability and reduces false alarms.
Why should I choose Matter Integration Ltd for ARC Monitoring?
Expert Integration: We seamlessly integrate your security systems with leading ARCs, ensuring robust and reliable communication.
Tailored Protocols: We work with you to establish precise response protocols, ensuring the ARC acts exactly as you require during an alarm event.
Comprehensive Support: From initial setup to ongoing maintenance and liaison with the ARC, we provide dedicated support to keep your property securely monitored.
Trusted Partnerships: We partner with certified and reputable ARCs, guaranteeing high standards of monitoring and response.
